Frequently Asked Questions

How do I create an account?+

Click "Register" and fill out the form. You can sign up with email and password or use email OTP for quick registration.

How do I reset my password?+

Click "Forgot password?" on the login page and follow the instructions sent to your email.

Is my personal data secure?+

Yes, we use SSL/TLS encryption and industry-standard security measures to protect your data.

How does the affiliate program work?+

Refer friends with your unique link and earn up to 30% commission on every sale.

How do I withdraw my affiliate earnings?+

Go to your Affiliate Wallet and request a withdrawal. Payouts are made in USDT.

What is White Label?+

White Label allows you to sell products under your own brand with 50% commission.

Can I test on a demo account?+

Yes! Demo license is FREE for 30 days. You can test any EA on a demo account before purchasing.

How do I install the EA on MetaTrader?+

Download the EA file, place it in the MQL4/Experts or MQL5/Experts folder, restart MetaTrader, and attach it to a chart.

Does the EA work on both MT4 and MT5?+

Each EA is platform-specific. Check the product page to see if it supports MT4, MT5, or both.

Do I need a VPS to run the EA?+

A VPS is recommended for 24/7 trading, but not required. The EA works on your local computer as long as MetaTrader is running.

Can I use the EA on any broker?+

Yes, our EAs work on most brokers that support MetaTrader 4 or 5. Check our brokers page for compatible options.

How does license validation work?+

The EA verifies a signed license payload using a public key embedded in the EA. No internet connection is required after initial setup.

Can I change my account number?+

Yes, you can request an account change through the license management page. The change will be reviewed by our support team.

Can I use one license on multiple accounts?+

No, each license is bound to a specific trading account number, broker, and platform. Sharing licenses is strictly prohibited.

What happens if my account number changes?+

You can submit an account change request, and after review, we will update your license to the new account.

Is the license permanent?+

It depends on your plan. Some licenses are lifetime, while others are valid for a specific duration (30, 90, 180, or 365 days).

What payment methods are accepted?+

We accept USDT on TRC20, ERC20, and BSC networks.

Can I get a refund?+

No refunds are provided after license activation due to the digital nature of our products.

How long does payment verification take?+

Verification usually takes a few minutes after submitting the transaction hash. In some cases, it may take up to a few hours depending on network congestion.

What happens if I send the wrong amount?+

You must send the exact amount specified. Sending a different amount may result in delays or loss of funds.

Which network should I use for USDT payments?+

We recommend TRC20 for the lowest fees. You must use the network specified in your payment instructions.

How do I contact support?+

You can create a support ticket from your dashboard or use the contact form. We usually respond within 24-48 hours.

What is the response time for support tickets?+

We usually respond within 24-48 hours. License issues are prioritized.